Refund policy

Return & Refund Policy

At Iska Hem, each art print is made to order using a global print-on-demand service. This enables us to deliver premium quality prints efficiently, sustainably, and individually for every customer. Because of the custom nature of our production, our return and refund policy is as follows:

1. Damaged or Defective Products

If your order arrives damaged or with a production defect, we will offer you a free replacement or full refund.

What to do:

  • Contact us within 14 days of receiving your order.

  • Email us at info@iskahem.com and include:

    • A clear photo of the damaged or defective product

    • Your order number and full name

Once we confirm the issue, we will send a replacement at no extra cost or issue a refund, based on your preference.

2. Incorrect Orders

If you receive an incorrect size, design, or product due to our mistake, we will correct it promptly.

To resolve the issue:

  • Contact us within 14 days of delivery

  • Provide photos and order details

  • We’ll send you the correct item or issue a full refund—no return required

3. Non-Returnable Items

Since each print is custom-made for you, we do not accept returns or offer refunds for:

  • Buyer’s remorse (e.g., change of mind, wrong item ordered)

  • Slight color or brightness variations (differences between digital screens and printed output are normal)

  • Delays caused by shipping carriers or external factors

Please ensure you review all product details carefully before completing your purchase.

4. Order Cancellations

Our production process begins shortly after your order is placed. Because of this, we cannot guarantee cancellations once an order is submitted. If you contact us quickly, we’ll do our best to stop the process in time—but this is not always possible.

5. Refund Processing

Once a refund is approved, it will be processed back to your original payment method. This may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Need Help?

We’re always here to assist. For any questions or support requests, reach out to us at:
info@iskahem.com